Refund policy
Thank you for shopping at ithelix.store! We're committed to delivering your order as quickly and reliably as possible.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Timeframes Once your order has been processed and shipped, estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order details. We may offer free shipping promotions from time to time — check our store for current offers.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after shipment.
Customs & Duties (Canada) Orders shipped to Canada may be subject to customs duties and import taxes. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at [your support email] and we'll investigate with the carrier on your behalf.
Contact Us For any shipping-related questions, reach out to us at [your support email] or through our contact page.
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Here's your return & refund policy for ithelix.store:
Return & Refund Policy
Last updated: July 27, 2026
We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.
Return Window You have 30 days from the date you received your item to request a return.
Eligibility To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
- Items marked as final sale
- Downloadable or digital products
- Items damaged due to misuse or improper handling
How to Initiate a Return To start a return, contact us at [your support email] with your order number and reason for return. We'll respond within 2 business days with return instructions. Do not send items back without first contacting us.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.
Damaged or Incorrect Items If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos of the issue. We'll make it right at no cost to you — no return required in most cases.
Return Shipping Costs Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.
Late or Missing Refunds If you haven't received your refund after 10 business days, first check with your bank. If the issue persists, contact us at [your support email] and we'll look into it.
Contact Us Questions? Reach us at [your support email] or through our contact page at ithelix.store.