Shipping policy
Thank you for shopping at ithelix.store! We're committed to delivering your order as quickly and reliably as possible.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Timeframes Once your order has been processed and shipped, estimated delivery times are:
- United States: 5–10 business days
- Canada: 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order details. We may offer free shipping promotions from time to time — check our store for current offers.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after shipment.
Customs & Duties (Canada) Orders shipped to Canada may be subject to customs duties and import taxes. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at [your support email] and we'll investigate with the carrier on your behalf.
Contact Us For any shipping-related questions, reach out to us at [your support email] or through our contact page.